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Terms & Conditions of Sale and Privacy

Welcome to our Website! We hope that you will enjoy your online experience.

NESCAFE® DOLCE GUSTO® (“Nestlé”) is committed to maintaining trust with users of our Website. The terms below govern your use of the Website.

 

ACCEPTABLE USE

Please feel free to explore our Website and, where available, contribute material to it, such as questions, posts, ratings and reviews and multimedia content (e.g. pictures, videos).

 

However, use of the Website and materials posted to it should not be illegal or offensive in any way. You should be mindful not to:

(a) breach another person’s right to privacy;

(b) infringe any intellectual property rights;

(c) make statements that are defamatory (including towards Nestlé), relate to pornography, are of a racist or xenophobic nature, promote hatred or incite to violence or disorder;

(d) upload files that contain viruses or may lead to security issues; or

(e) otherwise jeopardize the integrity of the Website.

Please note that Nestlé may remove any content from the Website that it believes maybe illegal or offensive. Nestlé reserves the right, but not the obligation, to monitor or review the content you have submitted as well as to edit, remove or refuse to post any content that Nestlé deems in its sole discretion to be inappropriate.

 

DATA PROTECTION

Our Privacy Notice applies to any personal data or material shared on this Website. Find out more here

 

INTELLECTUAL PROPERTY

Content provided by Nestlé

All intellectual property rights, including copyright and trademarks, in materials published by or on behalf of Nestlé on the Website (e.g. text and images) are owned by Nestlé or its licensors.

You may reproduce extracts of the Website for your own private use (i.e. non-commercial use) provided that you keep intact and respect all intellectual property rights, including any copyright notice which may appear on such content (e.g.© 2014 Nestlé).

 

Content Provided By You

You represent to Nestlé that you are either the author of the content that you contribute to this Website, or that you have the rights (ie: have been given permission by the rights holder) and are able to contribute such content (e.g. pictures, videos, music) to the Website.

You agree that such content will be treated as non-confidential and you grant Nestlé a royalty free, perpetual, worldwide licence to use (including to disclose, reproduce, transmit, publish, adapt or broadcast) the content you provide for purposes relating to its business.

Nestlé may use the content for promotional, advertising and other purposes and you will not be entitled to any compensation for such use.

Please note that Nestlé is free to decide whether or not to use this content and that Nestlé may already have developed similar content or have obtained such content from other sources, in which case all intellectual property rights in this content remains with Nestlé and its licensors.

 

Rules Governing Consumer Ratings & Review Service

In addition to these terms the following additional rules apply for ratings and review services. In order to submit any content to any rating and review service available on this Website (such as text, photo, video, likeness or other material or information), you must be 18 years of age or older, or have received the consent of the person/s exercising parental authority. If you have received prior payment or promise of payment in return for your proposed submission; or if you have received an incentive such as free product, discounts, gifts, sweepstakes entries you will disclose it in your submission. If you are a Nestlé employee or work for a company or agency hired by Nestlé, you have disclosed that relationship.

All content that you submit is accurate and is based upon your actual experience with the product being reviewed. It shall not include any information that references other websites, addresses, email addresses, contact information or phone numbers. You are responsible for the content of your submission, not Nestlé.

 

PURCHASE CONTRACT

NESTLÉ Singapore (Pte) Ltd trading as World Food Specialties (UEN 53053779J). Terms and Conditions of Sale (for online orders only)

The sale of the goods under this Purchase Contract is conducted by Nestlé Singapore (Pte) Ltd, trading as World Food Specialties (hereinafter known as “we”, “us” or “our”) with registered office at 15A Changi Business Park Central 1, #05-02/03 Eightrium @ Changi Business Park Singapore 486035 and GST Registration number M200081803

NESTLÉ Singapore (Pte) Ltd trading as World Food Specialties (UEN 53053779J). Terms and Conditions of Sale (for online orders only)

 

By placing an order with us online you agree to be bound by these terms and conditions (“Conditions”) which shall apply to all items advertised on the website at www.dolce-gusto.com.sg (the “Website”). Please read these Conditions carefully. You should print a copy of these Conditions for future reference. If you do not accept them, you will not be able to order item/s from the Website.

By placing an order through the Website you warrant and represent that: You are legally capable of entering into binding agreements; and You are over 21 years of age.

An order placed by you is an offer to purchase our goods, and is only binding on us when we accept it. We have the right, at our sole discretion, not to accept any orders placed by you. We will confirm our acceptance of your order by sending you an order confirmation email, at which point a contract between us will be formed. Bulk orders from the trade or consumer groups will not be accepted.

 

If we are unable to supply you with goods, for example because such goods are not in stock or no longer available or because we cannot meet your requested delivery date or because of an error, mistake, anomaly and/or system glitch on our site (including any errors on the pricing, specifications and any associated promotions), we will inform you of this by e-mail or phone call. In such a case, your order will not be fulfilled. If you have already paid for the goods, we will refund you the full amount including any delivery costs charged as soon as possible.


We may terminate your order at our sole discretion and without cause (even after our acceptance of your order), at any time within 30 days of our receipt of your order, by giving you such termination notice via your registered email, address or mobile number. Upon such termination, your order will not be fulfilled. Any payment made by you under such terminated orders will be refunded, and we will not be liable to any person for any claims, losses, costs and expenses incurred in respect of such termination.

Title in the item/s shall remain with us until we have received cleared payment. The risk in the item is passed over when the goods are successfully delivered.

 

PRICE

The items indicated as for sale in this website are available for sale at the prevailing Singapore dollar prices indicated on the website. These prices include GST only where expressly indicated, but do not include postage and delivery to locations in Singapore.

 

METHOD OF PAYMENT

Payments may be made by the following credit cards: Visa or Mastercard. We will not dispatch your order until we have received cleared funds from your account. If we are unable to charge your payment card we will notify you via email.

We reserve the right to terminate our agreement with you and any order placed by you, without any liability to any person, if we are refused authority for payment or reasonably believe that payment will be refused at any stage, if the order placed or if you breach any of the terms of this agreement or applicable laws.

 

DELIVERY

Delivery will be made to the address specified by you when you register on the website, provided the address is within Singapore. Unfortunately we do not deliver outside of Singapore. You have the ability to change this address through the “edit profile” feature and during the confirmation stage at the checkout. It is your responsibility to ensure you are available to receive the delivery.

Upon preparation of your order within three (3) to five (5) working days from receiving your order, our logistics provider, SpeedPost by Singapore Post Limited will deliver your items to your specified address.

If you are not at home to receive your items, Speedpost will drop a Notification Card in your mailbox to invite you to collect your parcel at the nearest available Singapore Post Office stated on the card.

For any orders under the value of SGD 60, delivery will be charged at SGD 11. For orders that have a total equal to, or more than SGD 60, delivery charges for the first delivery attempt to your registered delivery details will be waived. Any subsequent re-deliveries will be subject to delivery charges which you agree to pay to the logistics provider. Charges are subject to prevailing GST.

Products are subject to availability and prevailing market conditions. In the event of non-availability of any goods, this will be stated on the website.

Please read our FAQ page for more details on our delivery policy: HERE

 

DEFECTIVE GOODS

You must inspect the goods and notify us of any defects in materials and workmanship within 7 days of receiving the delivery by contacting our customer services hotline: 1 800 836 7009. We will attempt to troubleshoot over the phone before offering a 1-for-1 exchange.

Notifications after 7 days will be troubleshoot over the phone before advising you to bring your machine to our service centre.

Save for the standard manufacturer’s warranty terms applicable for the specific Nestlé product purchased under this Agreement, all other warranties, conditions, terms, undertakings and obligations implied by statute, common law, trade usage, or course of dealing are excluded to fullest extent permitted by law. In particular, warranties relating to merchantability, fitness for purpose, satisfactory quality and/or compliance with description are excluded.

 

AMENDMENT OF ORDERS & CANCELLATION RIGHTS

You may cancel your order/amend your order before 5pm on the next working day or within 24 hours of making your order, whichever is earlier by calling our Consumer Service Hotline on 1 800 836 7009. Cancellation confirmation must be officially approved by our Consumer service officer.

Any cancellation/amendment attempts after the stated time limit will not be entertained and you will have to accept the delivery of the item/s. If you want to return the items you will have to adhere to our return policy to receive your refund.

If you cancel your order of the item/s after you have received it/them, we will refund the value of your purchase minus the applicable cancellation charges and delivery costs as stated on the Website, on the condition that you return the item/s to us in the original packaging and undamaged condition at your expense within 30 days from the scheduled date of delivery (calculation includes the scheduled date of delivery itself).

 

LIABILITY & RETURN POLICY

If you cancel your order of the item/s after you have received it/them, we will refund the value of your purchase minus the applicable cancellation charges and delivery costs as stated on the Website, on the condition that you return the item/s to us in the original packaging, undamaged & resellable condition at your expense within 30 days from the scheduled date of delivery (calculation includes the scheduled date of delivery itself).

The condition of the product will be deemed resellable by NESCAFE Dolce Gusto staff and the decision is final. Return Address: 15A Changi Business Park Central 1, #05-02/03 Eightrium @ Changi Business Park, Singapore 486035. The refund process may take up to a month and will be reflected in your next credit card statement

 

PRIVACY

At the time of your registration you will receive a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your e-mail address in combination with your password. You must immediately notify us of any unauthorised use of your e-mail address and/or password or any breach of security known to you.


Any personal information or material sent to this website or submitted to us is subject to our privacy policy located on www.dolce-gusto.com.sg 
You expressly agree that, in connection with our provision of goods or services to you, your personal information may be transferred across international borders to third party service providers and/or financial institutions, and to countries with different levels of data protection laws to the country from where you submitted your personal information.


You expressly agree Nestlé and our affiliated companies and business units (collectively "we", "our" or "us") may collect, use and disclose your personal data for the following purposes: to provide you with products and services; consumer research, to verify if you qualify for our membership, promotion or contest which you may participate in from time to time; and to provide you with benefits of our membership, promotion or contest which you may participate in from time to time. We may share your personal data between ourselves for administrative purposes, and with third parties supporting our administrative and business functions. In some cases, this may involve the storage, use, disclosure or other processing, or transfer of your personal data out of Singapore. Third parties receiving your personal data will be bound by requirements under the Personal Data Protection Act 2012 to protect your personal data. Where you have given us your consent, we may also contact you by telephone calls and phone messaging for product updates, sales and promotions which we believe will be of interest to you. If you wish to withdraw consent to any specific use of your personal data, you may do so by completing the withdrawal form available online at www.nestle.com.sg under the “Unsubscribe” tab.

 

SPECIAL OFFERS, PROMOTIONS & COMPETITIONS

From time to time, and, at our complete discretion, purchases of goods may be subject to special offers.

Price off Promotion Codes issued by NESCAFE Dolce Gusto require a minimum basket size of $60 after applying the code to ensure Free Delivery, unless otherwise stated. The minimum purchase for Free Delivery is $60.

 

GENERAL

Applicable laws require that certain communications should be in writing. You agree that we may communicate with you by email, by posting notices on the Website or by writing to you at your postal address and accept (without affecting your statutory rights) that such communications comply with any legal requirements for any communications to be in writing.

This agreement and all matters in connection therewith shall be governed by Singapore law and the parties submit to the exclusive jurisdiction of the Singapore courts. We have the right to amend these Conditions from time to time. You will be subject to the terms and conditions in force at the time that you place on order, unless any change to such terms and conditions is required by law or government authority.

All notices given by you must be sent by post to our address. Attention to Dolce Gusto Consumer Services, Nestlé Singapore (Pte) Ltd, 15A Changi Business Park Central 1, #05-02/03 Eightrium @ Changi Business Park Singapore 486035.

Notices will be deemed received and properly served by us to you within 5 working days of posting of such notices by us. Notices may be posted in the Website, sent via email or through the post.